UPDATED Dillons Coupon Policy

I was alerted by reader Jessica to a new coupon policy in effect at Dillons. I was able confirm this, and I’m going to help you figure out what exactly has changed.  I have bolded the items I found interesting, and my notes are GREEN.  I apologize for the length and the formatting of this post.    The updated policy reads:

Kroger [Dillons] Coupon Policy

Store Management has the right to accept, decline, or limit the use of ANY
coupon(s).
They have always had this right.

Store Management has the right to limit the quantity of coupons and /or items
purchased in a single transaction, by a single Customer, or in a single day.
They have always had this right.

An Electronic Digital Coupon and a paper Manufacturer Coupon cannot be
used on the same item.
Because both an eCoupon and a paper coupon are manufacturer’s coupons, they should never (at any store) be used together when purchasing only one item.

A Store Coupon and a paper Manufacturer Coupon may be used on the same
item.
Stacking is allowed!  

An Electronic Digital Coupon and Store Coupon may be used on the same item.
Most Dillons Store Coupons are for Kroger brand products, we’ll see if the opportunity ever arises.

We do not accept expired coupons.

This is new, and in my opinion, the only bad thing about this new policy.

Doubling does not apply to the following coupon types:

Free - it shouldn’t anyway.
Kroger - store coupons have never doubled
Catalina - I believe it will be up to the cashier to stop them from doubling
Store Coupons - store coupons have never doubled
Electronic Digital Coupons - eCoupons have never doubled
Items prohibited by law

One store coupon per item may be used. Store coupons are nontransferable and
duplication of these coupons is prohibited.

One store coupon per item, not per transaction.  If you have two coupons and are purchasing two items, both should be accepted.

Couponed items will not be sold to dealers.
FINALLY!  This is wonderful!  It keeps people from buying many, many items and reselling them to make a profit, which is a big no-no.

We do accept “free item coupons” from the Internet if all purchase requirements stated on the coupons are met.
This is great to have in writing.  Walmart won’t even take those!

We reserve the right to reject any Internet coupon that is altered or does not scan properly.
They have always had this right.

Only one Internet coupon per item will be accepted.
One internet coupon per item, not per transaction.

Internet coupons that display characteristics below will not be accepted.

Blurry
Out of proportion
Do no scan properly
Appear to be altered in any way

Any printer should print legible, scannable coupons.  One way to tell that a coupon has been copied (BIG no-no) is that the coupon becomes blurry or it won’t scan.  This is a good thing!

[OLD GUIDELINES]
Coupon Guidelines – Effective March 23, 2011

Vendor (Manufacturer) Coupons

Plus Card must be scanned before redeeming coupons. If the coupons are scanned prior to the card, they will not be doubled.

With the use of the customer’s Dillons shoppers card:

Vendor coupons will double up to and including 50¢ to $1.00.
i.e.: 25¢ coupon will double up to 50¢. A 50¢ coupon will double to $1.00.
Vendor coupons with a face value of 51¢ through 99¢ will receive an additional discount to make the total coupon (with discount) equal $1.00.
i.e.: 60¢ coupon will receive a 40¢ coupon discount to $1.00.

Doubling does not apply to free, store, digital coupons, or items prohibited by law.

Vendor coupons must be limited to one per item.

The value of the coupon or coupons should never exceed the price of the product. We do not give cash back on coupons.

All coupons should be scanned. Manually keying a coupon is always the last resort.

Digital coupons are vendor coupons:

We can no longer accept digital and paper manufacturer coupons for the same item.
Digital coupons loaded to a shopper’s card will be redeemed automatically first, before paper vendor coupons.
Digital coupons cannot be removed from the transaction once redeemed.
When purchasing items that are Buy One, Get One Free (50% off) customers may redeem one vendor coupon on each of the items.
This is good to have in writing!

The customer must purchase the correct number of items as specified on the coupon.
For example, if a vendor coupon is labeled as 50¢ off TWO items, the customer must purchase two items for the coupon to be redeemed. They would not be eligible to use another vendor coupon on either of those products. Items purchased on BOGO (50% off) do satisfy this requirement.

There is no limit to the number of vendor coupons a customer may use in an order, so long as they have purchased the required items.
No limits does NOT mean take everything they have.  If you’d like to make a large stock-up purchase, please pre-order.  It’s very easy, and everyone will thank you for it.

Free Item Coupons

No other coupons, vendor or store, may be used with a free item coupon.
The checker must legibly write the value of the item on the face of the coupon.
If the value of the item exceeds the maximum limit of the coupon, the checker must still write the max value on the face of the coupon.
Free item coupons may be redeemed for items on BOGO (50% off). The value of the coupon will be the full price of the item. This will require a manager override at the register.
This has potential to be a HUGE money maker!

Catalina Coupons

Catalina checkout coupons are designed specifically for the individual customer, based on the item or items they have purchased.
Catalina coupons are intended for future purchases, and should not be used in the order they are generated.
At the end of the order, Catalina coupons must be presented to the customer with their receipt.
In the event a customer does not want their checkout coupons, or if the customer leaves their coupons behind, tear the coupons in half through the bar code and dispose of them.
Under no circumstance should Catalina coupons be retained by an associate of Dillon Stores, or to any person who was uninvolved with the transaction.

Store (Division Free) Coupons & LCM’s (Loyal Customer Mailers)

Store coupons are coupons that are generated by Dillon Stores and are generally for Kroger private label items. (i.e.: Free Kroger Egg coupons). Store coupons may also be printed at the bottom of a customer’s receipt or mailed to the customer’s home.
All store coupons are good for one trip, only one store coupon for the same item may be used per order, these cannot be doubled, store coupons are nontransferable and duplication of these coupons is prohibited.
LCM’s are generated based on a customer’s shopping patterns. These coupons will be given to our most loyal customers. These may be store or manufacturer coupons.

Digital Coupons from www.dillons.com or www.gerbes.com

Customers will have the opportunity to load manufacturer and store coupons directly to their Dillons shopper’s card at www.dillons.com or www.gerbes.com or with the Kroger App.
Customers may create an account using their shopper’s card, then easily “clip” coupon offers from the site to be loaded them directly to their card for instant savings at the register.
Digital coupons are available approximately one hour after loading.
Digital coupons are limited to a one-time use. A limit of 150 coupons can be added per shopper’s card. Digital coupons will not double.
As mentioned above: Digital coupons will NOT stack with manufacturer, store, and internet print-at-home coupons. Digital coupons will apply to the order automatically once the customer’s Plus card is scanned and the required item(s) are purchased. Customers cannot use a paper coupon in addition to the digital coupon.
Digital coupon offers will be updated each month. See site for expiration dates.

Internet Coupons / Print at Home (PAH) Coupons

We do accept print-at-home (PAH) Internet coupons in our stores. Additional print-at-home coupons are also available at www.dillons.com or www.gerbes.com.
“Buy one get one free” Internet coupons will be accepted, if the coupon requirements are met.
Black and white copies of Internet coupons featuring barcodes will be accepted.
There are no limits on the number of Internet print-at-home coupons that can be redeemed in the transaction; however Internet print-at-home coupons do not stack (i.e. one coupon per item, if the coupon requirements are met).
Management does reserve the right to reject any Internet coupon, which appears to have been altered or fails to scan properly.

Competitor Coupons

We do accept competitor Pharmacy coupons, up to the face value, if all requirements are met. The competitor Pharmacy coupons must be handled in the Pharmacy only. We do not accept any other competitor coupons.

Management Discretion

The store manager has the right to accept, decline, or limit the use of ANY coupon(s).
They have always had this right.

You can view (and I highly suggest print) the coupon policy HERE.

Thanks to Wichita on the Cheap for her help with this!



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Comments

  1. Anonymous says:

    I was told if you emailed them they would give you a policy for your current store, because I saw this Kroger one too with the no expired coupons, but the actually dillons one says they do and so does the store. Might be worth checking out

  2. Wichita on the Cheap says:

    Ashlea, just to be clear, the "no limits on the number of coupons" part is from the OLD policy (March 2011).

    The new policy adds the statement that they reserve the right to limit the number of coupons used in one transaction, etc.

    That wasn't in the old guidelines.

    This won't affect me much since I rarely have quantities of the same coupon, but it does leave the door open (in my opinion) for the stores to be more restrictive. One of the things I've always LOVED about Dillons is that they're so good when it comes to coupons. Target gives me the evil eye when I try to redeem just ONE, but I've never had any problems with the Dillons folks.

  3. Anonymous says:

    I work at Dillons and the expired q part, although it is in writing we havnt really enforced it. This could be just my store so it kinda ymmv, just lettin peeps know.

  4. I'm a cake decorator at my local Dillon's and my store will still take expired coupons up to 8 days expired… Even thou my current coupon policy my store emailed me said they will not accept expired coupons the cashiers have been told they can accept expired no more than 8 days expired… I really think its a store manager thing with the expired policy…. but I would check with your individual store.

  5. Ashlea - The Diva says:

    Thanks guys!

  6. Anonymous says:

    Does anyone know what the policy is at Central and Rock? I was there yesterday and the clerk told me they just enforced the no expired coupon rule. Do you know what store allows the expired up to 8 days? Chrissy, which do you work at? I might start shopping at a new store that allows the expired coupons! Tightening up on some of these rules has changed the discounts I was once getting (which I understand), but its just disappointing.
    Jenna

  7. Susan S. says:

    I was told today by the front-end mgr for Wichita stores that they will still accept them.

  8. Anonymous says:

    What about coupons that give you overage? They don't address that. I wanted to find out.

    Michelle

  9. Celesta E says:

    So it really isn't doubled since a 75 cent coupon does not become $1.50 if I am reading all of this correctly…

  10. Anonymous says:

    My derby marketplace still takes expired coupons, and the one in Wellington and the one on 47th and broadway still takes them I believe. :)

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